Remote Customer Care Specialist

TEKsystems; El Paso (TX); Remote; USD 19,000 - 27,000; Full time

Benefits offered by this job

Quarterly discount codes for premium生活

Overtime during peak season

Job summary

TEKsystems is hiring a Customer Care Representative for a fully remote contract role. The position serves customers across Texas, Arizona, or Colorado with standard and peak-season hours, and involves multi-channel support including phone, chat, and email.

The role requires prior customer service experience, strong communication skills, and proficiency with Microsoft Office. Compensation starts at $16.50 per hour, with benefits typical of contract roles.

Qualifications

• Previous customer service experience.
• Strong written and verbal communication skills.
• Comfortable using Microsoft Office (Outlook, Word).
• High School Diploma or equivalent.

Responsibilities

• Actively listen to customer concerns with empathy and patience.
• Provide accurate and timely solutions using available tools.
• Build trust through kind, responsive, and helpful interactions.
• Support customers via phone, chat, email, and social media.
• Assist with package tracking, returns, refunds, product info, and warranties.
• Guide customers through website navigation and product selection.

Skills

Customer service experience

Written & verbal communication

Microsoft Office (Outlook, Word)

Education

High School Diploma or equivalent

Job description

TEKsystems is hiring a Customer Care Representative for a fully remote contract role. The position serves customers across Texas, Arizona, or Colorado with standard and peak-season hours, and involves multi-channel support including phone, chat, and email.

The role requires prior customer service experience, strong communication skills, and proficiency with Microsoft Office. Compensation starts at $16.50 per hour, with benefits typical of contract roles.