Bilingual Remote Customer Support Specialist

TEKsystems; Myrtle Point (OR); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan – Pre-tax and L

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick)

Job summary

TEKsystems is seeking a contract Customer Support Associate fluent in Spanish and English. The role involves handling customer calls, resetting passwords, assisting with account creation, uploading documents, and answering general questions, primarily in a fully remote setting.

You will engage with customers by phone and online chat, adhere to company policies, and perform administrative tasks such as data entry.

Qualifications

• Answer customer calls
• Reset passwords
• Assist with creating accounts
• Uploading documents
• Answering general questions
• Engage with customers over the phone and reply to online chat inquiries
• Help customers manage their accounts
• Verify eligibility for coverages/review healthcare options etc.

Responsibilities

• Answer customer calls and respond to inquiries
• Reset passwords and assist with account setup
• Upload documents and verify information
• Provide general information and guidance to customers
• Engage with customers through phone and chat channels
• Support customers in managing their accounts
• Ensure adherence to policies and procedures

Skills

Bilingual Spanish/English

Job description

TEKsystems is seeking a contract Customer Support Associate fluent in Spanish and English. The role involves handling customer calls, resetting passwords, assisting with account creation, uploading documents, and answering general questions, primarily in a fully remote setting.

You will engage with customers by phone and online chat, adhere to company policies, and perform administrative tasks such as data entry.