Bilingual Remote Customer Support Specialist

TEKsystems; Kissimmee (FL); Remote; USD 19,000 - 28,000; Full time

Job summary

TEKsystems is seeking an entry-level customer service professional for a contract role based out of Kissimmee, FL. The position is fully remote, with responsibilities including answering calls, resetting passwords, assisting with account creation, document uploads, and responding to inquiries.

The role involves engaging customers via phone and chat, helping manage accounts, and verifying eligibility for health coverage options as part of a support team.

Qualifications

• Entry level role with potential on-the-job training.

Responsibilities

• Answer customer calls
• Reset Passwords
• Assist with creating accounts
• Uploading documents
• Answering general questions
• Engage with customers over the phone and reply to online chat inquiries
• Help customers manage their accounts
• Verify eligibility for coverages/review healthcare options etc.

Job description

TEKsystems is seeking an entry-level customer service professional for a contract role based out of Kissimmee, FL. The position is fully remote, with responsibilities including answering calls, resetting passwords, assisting with account creation, document uploads, and responding to inquiries.

The role involves engaging customers via phone and chat, helping manage accounts, and verifying eligibility for health coverage options as part of a support team.