Remote Customer Support Specialist - 24/7 Troubleshooting

Hidden Jobs; United States; Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

Fully remote work

Bonus opportunities

Home-office allowance

Language learning

Growth opportunities

Job summary

Mayflower is seeking a remote Customer Support specialist to assist users of our web-based entertainment platform. You will handle conversations across chat, email, and ticket systems, investigate complaints, and escalate defects to the technical team.

Shifts include morning, day, and night rotations to maintain continuous support. The role requires at least 1 year in customer support and strong English communication.

Qualifications

• 1+ year in a customer support role using chat, email, and tickets.
• Strong English communication skills (C1 level).
• Excellent problem-solving and customer orientation.

Responsibilities

• Respond to customer complaints via chat, email, and tickets.
• Investigate issues and provide clear resolutions.
• Troubleshoot user issues professionally and customer-focused.
• Flag recurring problems and share trends with the team.
• Report software defects with relevant details to engineering staff.
• Adapt communication to different customer situations.

Skills

Customer support experience

English communication

Written communication

Tools

Ticketing platforms

Job description

Mayflower is seeking a remote Customer Support specialist to assist users of our web-based entertainment platform. You will handle conversations across chat, email, and ticket systems, investigate complaints, and escalate defects to the technical team.

Shifts include morning, day, and night rotations to maintain continuous support. The role requires at least 1 year in customer support and strong English communication.