Remote Customer Support Specialist - Help & Resolve Issues

Placements24; The Islands (MS); Hybrid; USD 21,000 - 30,000; Full time

Job summary

Placements24 is seeking a proactive Customer Support Associate to join its fully remote team. You will handle inquiries across email, chat, and social channels, troubleshoot issues, and ensure a positive customer experience from anywhere in the United States.

Ideal candidates have strong English communication, solid problem-solving skills, and the ability to work independently in a remote setting. You will contribute to customer retention and continuous service improvements while collaborating

Qualifications

• Excellent written and verbal communication in English.
• Strong problem-solving abilities.
• Ability to manage time effectively in a remote setting.
• Proficiency with CRM and digital communication tools.

Responsibilities

• Respond promptly and professionally to customer inquiries via email, chat, and social media channels.
• Provide clear and accurate information about products, services, and policies.
• Assist customers in troubleshooting issues with the company's offerings.
• Document customer interactions, feedback, and resolutions in the support system.
• Escalate complex issues to relevant internal teams for resolution.
• Identify opportunities to enhance the customer experience and provide feedback for improvements.

Skills

Communication

Problem-solving

Time management

Remote work

Tools

CRM software

Digital tools

Social media tools

Job description

Placements24 is seeking a proactive Customer Support Associate to join its fully remote team. You will handle inquiries across email, chat, and social channels, troubleshoot issues, and ensure a positive customer experience from anywhere in the United States.

Ideal candidates have strong English communication, solid problem-solving skills, and the ability to work independently in a remote setting. You will contribute to customer retention and continuous service improvements while collaborating