Remote Customer Support Specialist (1-Year Contract)

Deseret Mutual Benefit Administrators (DMBA); Salt Lake City (UT); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical benefits

Retirement plan

Paid time off

Tuition reimbursement

Hybrid/Remote options

Wellness program

Employee assistance program

Job summary

Deseret Mutual Benefit Administrators (DMBA) is seeking dedicated full‑time Customer Support Specialists to assist participants by phone and email with provider questions and transactions. This role offers remote flexibility with at least one weekly onsite meeting at our Salt Lake City office, and a structured 4‑16 week training track.

You will join a nonprofit organization focused on health and financial benefits, with a strong emphasis on service quality, teamwork, and professional growth in a

Qualifications

• Minimum requirement is a high school diploma or equivalent.
• Proficiency in spoken and written English.
• Basic computer skills and comfort with technology.

Responsibilities

• Assist participants over the phone with provider-related questions and transactions.
• Respond to customer inquiries via phone and email with empathy and accuracy.
• Maintain knowledge of benefits, plans, and enrollment processes to help participants effectively.

Skills

Customer service

Communication skills

Attention to detail

Teamwork

Education

High school diploma or equivalent

Job description

Deseret Mutual Benefit Administrators (DMBA) is seeking dedicated full‑time Customer Support Specialists to assist participants by phone and email with provider questions and transactions. This role offers remote flexibility with at least one weekly onsite meeting at our Salt Lake City office, and a structured 4‑16 week training track.

You will join a nonprofit organization focused on health and financial benefits, with a strong emphasis on service quality, teamwork, and professional growth in a