Customer Support Specialist - 1 Year Position

Deseret Mutual Benefit Administrators; Salt Lake City (UT); Hybrid; USD 25,000 - 36,000; Full time

Job summary

Deseret Mutual Benefit Administrators (DMBA) in Utah is seeking dedicated full-time Customer Support Specialists. The role focuses on assisting participants by phone with provider questions and transactions, delivering excellent service and building knowledge in employee benefits.

The position offers remote flexibility with a weekly onsite meeting in Salt Lake City, comprehensive training, and a 1-year contract with potential extension.

Qualifications

• High school diploma or equivalent required.
• Proficiency in spoken and written English.
• Basic computer skills and comfort using technology.
• Experience in customer service or call center is preferred.

Responsibilities

• Assist participants over the phone with provider-related questions and transactions.
• Deliver exceptional customer service via phone and email.
• Maintain accurate records and document interactions in the system.
• Collaborate with team members to support a positive workplace environment.

Skills

Customer service

Problem solving

Attention to detail

Independent

Teamwork

Communication

Education

High school diploma or equivalent

Tools

Microsoft Teams

Job description

DMBA (Deseret Mutual Benefit Administrators) is a non-profit organization that administers benefits for companies who are owned or affiliated with The Church of Jesus Christ of Latter-day Saints.

We're looking for dedicated full-time team members who want a rewarding career and the opportunity to make a meaningful impact. This position is ideal for individuals who are passionate about serving others, seeking stable income, and value a supportive work environment that encourages growth and professional success. If you're reliable, positive, and motivated to help people, we'd love to have you on our team!

Introduction

Are you searching for a rewarding full-time career that fits your life and allows you to make a meaningful impact? DMBA's Member Services department is excited to be hiring dedicated full-time Customer Support Specialists! In this important role, you'll help our participants over the phone with provider-related questions and transactions, making a difference every day.

At DMBA, we support the health and financial benefits of organizations affiliated with The Church of Jesus Christ of Latter-day Saints and take pride in providing exceptional service to every participant, provider, and employer we work with. If you're looking for a stable, full-time opportunity where you can grow professionally, enjoy a supportive team environment, and contribute to a positive workplace, we'd love to have you join us!

Exciting Work Opportunity

We're looking for enthusiastic team members to deliver exceptional support through phone and email while building valuable knowledge in employee benefits. This experience can open doors to future growth and advancement within our organization.

Why You'll Love This Role:

• Remote flexibility - work from home with a minimum of one weekly onsite meeting at our Salt Lake City office.
• Comprehensive training - a 4-16 week training program designed to set you up for success, starting with two week onsite training followed by virtual classroom training via Teams.
• All equipment provided - we'll ensure you have everything you need to thrive.
• Full-time schedule - 40 hours per week.
• Competitive Pay - $22.16 per hour.
• One year contract - We're seeking a candidate for a 1-year contract, with potential for extension based on your contributions and the company's priorities.

What Makes You a Great Match:

• You bring professionalism and respect to every interaction.
• You stay calm, patient, and positive, even when navigating difficult conversations.
• You're organized, proactive, and ready to take the initiative.
• You value teamwork and relationships, and you build trust through integrity and accountability.
• You're passionate about making a difference while balancing work and home life.

Skills & Talents, We Value:

• Genuine passion for delivering exceptional customer service.
• Strong problem-solving skills and ability to handle challenges with grace.
• Excellent attention to detail and follow-through.
• Self-motivated, dependable, and able to work independently.
• Strong listening and communication skills.

Minimum Requirements:

• High school diploma or equivalent
• Basic computer skills and comfort using technology
• Proficiency in spoken and written English

Preferred Qualifications:

• Previous experience in a customer service call center or phone-based support role

What We Offer:

• Competitive pay
• Rich medical, vision and dental benefits with low premiums. One of the top health plans in Utah
• Rich retirement planning: including 401(k) company match, 8% EDRC Employer Discretionary Retirement Contribution (we just give you free money for retirement), life insurance, and full service Financial Planners onsite at no cost
• Generous paid leave plan that starts accruing your first day, your birthday off, additional sick leave and 12 paid holidays
• Award winning wellness program with the ability to earn 3 additional days off a year, fun activities and an onsite gym.
• Tuition reimbursement
• Career development through company sponsored programs and over 5000 on-demand online training courses.
• Hybrid work schedules available depending on position
• Employee Assistance Program