Remote Customer Service & Sales Support Specialist

Adaptive Specialties, LLC; Westerville (OH); Hybrid; USD 40,000 - 64,000; Part time

Job summary

Adaptive Specialties, LLC is seeking a remote, contract Customer Service Sales Support professional to assist clients with product information, order support, and inquiries related to medical equipment and home modifications. You will answer calls and emails, guide clients through options, and create quotes while coordinating with internal teams and manufacturers.

The role involves processing orders, updating clients on status, documenting interactions in the CRM, and ensuring client

Qualifications

• 4+ years in customer-facing roles or sales support.
• Experience handling inquiries, guiding buying decisions, and resolving issues.
• Familiarity with healthcare, medical equipment, or home services preferred.
• Comfort with remote work tools and CRM systems.

Responsibilities

• Answer calls and emails with courteous, accurate information and guidance on product options.
• Create quotes, process orders, and coordinate with internal teams and manufacturers.
• Document interactions in the CRM and provide timely order updates to clients.
• Follow up to confirm client satisfaction and escalate complex issues when needed.

Skills

Customer Support

Customer Service

Phone Etiquette

Sales Support

Healthcare/Medical Equipment knowledge

Education

Bachelor's degree in related field

Tools

CRM systems

Excel/Sheets

Microsoft Office

Google Workspace

Job description

Adaptive Specialties, LLC is seeking a remote, contract Customer Service Sales Support professional to assist clients with product information, order support, and inquiries related to medical equipment and home modifications. You will answer calls and emails, guide clients through options, and create quotes while coordinating with internal teams and manufacturers.

The role involves processing orders, updating clients on status, documenting interactions in the CRM, and ensuring client