Remote Customer Support Specialist - Benefits

Deseret Mutual Benefit Administrators; Salt Lake City (UT); Hybrid; USD 25,000 - 36,000; Full time

Job summary

Deseret Mutual Benefit Administrators (DMBA) in Utah is seeking dedicated full-time Customer Support Specialists. The role focuses on assisting participants by phone with provider questions and transactions, delivering excellent service and building knowledge in employee benefits.

The position offers remote flexibility with a weekly onsite meeting in Salt Lake City, comprehensive training, and a 1-year contract with potential extension.

Qualifications

• High school diploma or equivalent required.
• Proficiency in spoken and written English.
• Basic computer skills and comfort using technology.
• Experience in customer service or call center is preferred.

Responsibilities

• Assist participants over the phone with provider-related questions and transactions.
• Deliver exceptional customer service via phone and email.
• Maintain accurate records and document interactions in the system.
• Collaborate with team members to support a positive workplace environment.

Skills

Customer service

Problem solving

Attention to detail

Independent

Teamwork

Communication

Education

High school diploma or equivalent

Tools

Microsoft Teams

Job description

Deseret Mutual Benefit Administrators (DMBA) in Utah is seeking dedicated full-time Customer Support Specialists. The role focuses on assisting participants by phone with provider questions and transactions, delivering excellent service and building knowledge in employee benefits.

The position offers remote flexibility with a weekly onsite meeting in Salt Lake City, comprehensive training, and a 1-year contract with potential extension.