Member Support Specialist

MotivHealth Insurance Company; South Jordan (UT); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health, vision, dental insurance

HSA contributions up to $2300/year

Wellness program

3% retirement contribution

Career development opportunities

15 days PTO & 10 holidays

Job summary

MotivHealth Insurance Company seeks a detail-oriented Member Support Specialist to assist members with health benefits, guide enrollment, and resolve service issues near South Jordan, Utah. You will maintain accurate records and contribute to a high-quality member experience in a fast-paced environment.

This role offers opportunities to grow in healthcare support, with benefits such as career development, PTO, and retirement contributions.

Qualifications

• Healthcare customer service experience preferred.
• Ability to navigate PC systems and text messaging tools.
• Microsoft Office experience.
• Bilingual Spanish/English preferred.

Responsibilities

• Assist members via inbound and outbound phone calls regarding their health insurance plan.
• Review, analyze, and address account discrepancies and claims history.
• Utilize internal resources and multiple systems to address questions and concerns.
• Provide a positive customer experience with a friendly, upbeat tone.
• Perform other duties as assigned by management.

Skills

Customer service

Phone support

Multitasking

Microsoft Office

Bilingual (Spanish/English)

Tools

PC systems navigation

Job description

***Candidate must me located near the South Jordan, Utah area***

We are seeking detail-oriented and organizedMember Support Specialists to join our team. This role is ideal for someone who thrives in a fast-paced environment, takes initiative, and enjoys helping others. The Member Support Specialist will assist members with questions about their health benefits, guide them through enrollment or service issues, and support various day-to-day operations. This person will also contribute to improving processes, maintaining accurate records, and ensuring a high-quality member experience.

This is an amazing opportunity to get acquainted with healthcare support and jump start your career with an innovator in the healthcare industry. We offer great benefits, bonus opportunities, career development, and many other perks!

HERE’S WHAT YOU’LL DO IN THIS ROLE:

• Assist members via inbound and outbound phone calls regarding their company provided health insurance plan
  
• Review, analyze, and address account discrepancies and claims history
• Utilize internal resources and multiple systems to address questions and concerns
• Provide a positive customer experience using a happy, upbeat tone
  
• Any other duties and responsibilities assigned by management of the company

HERE’S WHAT WE ARE LOOKING FOR:

• Healthcare Customer Service experience is ideal - experience as a Receptionist, Medical Administrative Assistant, Patient Service Representative, etc.
• Tech savvy with the ability to navigate PC systems and text messaging tools
  
• Microsoft office experience
• Experience taking calls, resolving issues, following up on escalated issues, etc.
  
• The ability to multitask using several internal system while addressing member concerns
• Available to work Monday - Friday 8am-5pm. Weekends shifts are available, if desired.
• Spanish/English Bilingual is preferred

HERE’S WHAT WE OFFER:

• Affordable health, vision, and dental insurance for you and your family
• Company HSA contributions up to $2,300 per year
• Wellness program
• Company automatically contributes 3% to your retirement
• Career development and growth opportunities
• 15 days of PTO & 10 paid holidays per year
• UTA commuter program

This role requires a dedicated home workspace and a secure, reliable, high-speed internet connection capable of supporting daily work activities. Candidates must also have the ability to work independently and collaborate effectively in a fully remote or hybrid environment.

MotivHealth is a growing insurance company that takes an innovative approach to creating and administering customized insurance plans that lower the cost of providing benefits, while increasing access to high quality healthcare.

We are an Equal Opportunity Employer and welcome applicants from all backgrounds. Qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.