Remote Customer Support Specialist

TELEX Business Support Services Inc.; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

TELEX Business Support Services Inc. is seeking a Customer Support Specialist to deliver outstanding service in a remote work environment.

You will handle client inquiries via email, live chat, and ticketing platforms while maintaining a professional and friendly demeanor. The ideal candidate has 1–2 years of customer service experience, strong written and verbal English skills, and proficiency with Zendesk, Freshdesk, or HubSpot.

Qualifications

• 1–2 years of experience in customer service or related role.
• Experience in remote work or BPO environments preferred.
• Proficient with helpdesk/CRM tools (Zendesk, Freshdesk, HubSpot).
• Excellent written and verbal English communication.
• Ability to manage multiple conversations with accuracy and professionalism.

Responsibilities

• Handle inquiries via email, live chat, and ticketing platforms.
• Provide accurate solutions and timely responses to customer concerns.
• Document support cases and maintain records of interactions.
• Escalate complex issues to relevant teams for resolution.
• Follow up to ensure customer satisfaction and issue closure.
• Contribute to knowledge base and support documentation.
• Monitor recurring issues to report trends and improve service quality.

Skills

Customer service

Remote work

English communication

Multitasking

Problem-solving

Tools

Zendesk

Freshdesk

HubSpot

Job description

TELEX Business Support Services Inc. is seeking a Customer Support Specialist to deliver outstanding service in a remote work environment.

You will handle client inquiries via email, live chat, and ticketing platforms while maintaining a professional and friendly demeanor. The ideal candidate has 1–2 years of customer service experience, strong written and verbal English skills, and proficiency with Zendesk, Freshdesk, or HubSpot.