Customer Support Specialist

TELEX Business Support Services Inc.; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

TELEX Business Support Services Inc. is seeking a Customer Support Specialist to deliver outstanding service in a remote work environment.

You will handle client inquiries via email, live chat, and ticketing platforms while maintaining a professional and friendly demeanor. The ideal candidate has 1–2 years of customer service experience, strong written and verbal English skills, and proficiency with Zendesk, Freshdesk, or HubSpot.

Qualifications

• 1–2 years of experience in customer service or related role.
• Experience in remote work or BPO environments preferred.
• Proficient with helpdesk/CRM tools (Zendesk, Freshdesk, HubSpot).
• Excellent written and verbal English communication.
• Ability to manage multiple conversations with accuracy and professionalism.

Responsibilities

• Handle inquiries via email, live chat, and ticketing platforms.
• Provide accurate solutions and timely responses to customer concerns.
• Document support cases and maintain records of interactions.
• Escalate complex issues to relevant teams for resolution.
• Follow up to ensure customer satisfaction and issue closure.
• Contribute to knowledge base and support documentation.
• Monitor recurring issues to report trends and improve service quality.

Skills

Customer service

Remote work

English communication

Multitasking

Problem-solving

Tools

Zendesk

Freshdesk

HubSpot

Job description

TELEX Business Support Services Inc. is looking for a customer-focused Customer Support Specialist to handle client inquiries and provide timely solutions in a remote work environment. The successful candidate will support customers through email, live chat, and ticketing platforms while ensuring a positive and professional service experience. This role is ideal for individuals with strong communication skills, problem-solving abilities, and experience managing customer support requests. The selected candidate will help improve service quality by tracking recurring issues, maintaining support documentation, and building strong customer relationships.

Key Responsibilities

• Handle customer inquiries through email, live chat, and ticketing platforms.
• Provide accurate solutions and timely responses to customer concerns.
• Document support cases and maintain detailed records of customer interactions.
• Escalate complex issues to the relevant teams for resolution.
• Follow up with customers to ensure satisfaction and successful issue closure.
• Contribute to knowledge base articles, FAQs, and support documentation.
• Monitor recurring customer issues and report trends to improve service quality.

Requirements

• 1–2 years of experience in customer service, client support, or a related role.
• Experience in remote work or BPO environments is preferred.
• Proficiency in helpdesk and CRM tools such as Zendesk, Freshdesk, HubSpot, or similar platforms.
• Excellent written and verbal English communication skills.
• Ability to manage multiple customer conversations while maintaining accuracy and professionalism.
• Strong problem-solving skills with a customer-first approach.

Strong knowledge of:

• Customer support operations and ticket management
• CRM and helpdesk platforms
• Client communication and issue resolution