Remote Customer Support Specialist

VXI Global Solutions; United States; Remote; USD 19,207 - 27,355; Full time

Benefits offered by this job

100% paid training

Optional medical, dental, vision, and—

life insurance benefits (after one1)

Referral program: Earn $20 per payoff

Discounted cell phone plan via T‑Mobil

Opportunities for professional growth

100% remote work

Job summary

VXI Global Solutions is seeking a Customer Service Representative to work remotely from home for California residents. You will handle inbound calls, assist customers with the program and online portals, and strive for first-call resolution with strong communication and multitasking abilities.

The role requires a high school diploma or GED and at least six months of customer service experience. Offered pay is $16.90 per hour, with full-time hours, 100% paid training, and benefits after one

Qualifications

• High school diploma or GED required.
• Minimum 6 months of customer service experience.
• Ability to navigate multiple screens and multitask efficiently.
• Excellent communication skills.
• Willingness to learn and receive feedback.
• Proficiency with computers, including Microsoft Office Suite.
• Ability to adapt to new technologies quickly.
• Typing speed of 25 WPM with 95%+ accuracy.
• Comfortable appearing on live video calls in a distraction-free workspace.
• Ability to work independently and collaboratively in a team environment.

Responsibilities

• Serve as the primary contact for customers via inbound phone calls.
• Address inquiries about the program and troubleshoot issues with customers’ online portals.
• Strive for first-call resolution to provide exceptional customer service.
• Use problem-solving skills to identify root causes and find solutions using company tools.
• Meet quality, schedule adherence, and call handling time standards.
• Mentor and guide less experienced team members as needed.
• Perform other related duties as assigned.

Skills

Customer service

Communication

Problem-solving

Typing 25 WPM

Live video conferencing

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

VXI Global Solutions is seeking a Customer Service Representative to work remotely from home for California residents. You will handle inbound calls, assist customers with the program and online portals, and strive for first-call resolution with strong communication and multitasking abilities.

The role requires a high school diploma or GED and at least six months of customer service experience. Offered pay is $16.90 per hour, with full-time hours, 100% paid training, and benefits after one