Remote Customer Support Specialist

MCI; Sydney Township (ND); Hybrid; CAD 34,000 - 52,000; Full time

Job summary

MCI in Sydney, NS is seeking Customer Service Representatives to provide inbound/outbound support across CX and help desk for various clients. The role includes troubleshooting basic technical issues, handling billing questions, and ensuring accurate account updates, with emphasis on first-contact resolution and data privacy.

We offer comprehensive training and opportunities for growth into Supervisor, Trainer, QA, and Ops Management.

Qualifications

• Must be at least 18 years of age.
• High school diploma or equivalent.
• Experience using computers for data entry and customer support.
• Excellent verbal and written communication skills in English.
• Ability to type at least 20 words per minute.
• Reliable internet connection (≥20 Mbps) for work-from-home positions.
• Strong organizational, time management and multitasking skills.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Handle inbound and outbound customer interactions professionally.
• Listen actively to identify needs and provide accurate solutions.
• Troubleshoot basic technical issues and assist with billing and accounts.
• Research information across systems to resolve concerns or coordinate with other teams.
• Process requests, claims and updates with detailed documentation.
• Use company systems to manage accounts and follow client processes.
• Escalate complex issues to appropriate departments.
• Aim for first-contact resolution and protect customer data.
• Attend training and team meetings to stay current with products and processes.
• Meet performance, quality, attendance and schedule expectations.

Skills

Customer service

English communication

Typing 20 wpm

Internet 20 Mbps

Microsoft Office

Problem solving

Team player

Fast learner

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI in Sydney, NS is seeking Customer Service Representatives to provide inbound/outbound support across CX and help desk for various clients. The role includes troubleshooting basic technical issues, handling billing questions, and ensuring accurate account updates, with emphasis on first-contact resolution and data privacy.

We offer comprehensive training and opportunities for growth into Supervisor, Trainer, QA, and Ops Management.