Remote Customer Support & Tech Advisor

MCI; California (MO); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Life Insurance

Supplemental Insurance

Career Growth

Paid Training

Casual Dress Code

Job summary

MCI is seeking a full-time remote Customer Service Representative (Nova Scotia) to support inbound calls, troubleshoot basic issues, and promote products. You will work with a nationwide customer base, delivering friendly, solution-focused service from home.

You will receive rigorous training and have clear pathways for advancement within the company, including supervisory and leadership roles as you grow with the team.

Qualifications

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating system
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow-up on customer issues
• An aptitude for conflict resolution, problem solving and negotiation
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused and self-manage
• Strong team orientation and customer focus
• The ability to thrive in a fast-paced environment where change and ambiguity prevalent
• Excellent interpersonal skills and the ability to build relationships with your team and customers

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues
• Utilize systems and technology to complete account management tasks
• Recognise sales opportunity and apply sales skills to upgrade
• Explain and position the products and processes with customers
• Appropriately escalat[e] customer dissatisfaction with managerial team
• Ensure first call resolution through problems solving and effective call handling

Skills

Customer service

Technical support

Sales

Communication

Problem solving

Team player

Education

High school diploma

Tools

Microsoft Office

Windows OS

Job description

MCI is seeking a full-time remote Customer Service Representative (Nova Scotia) to support inbound calls, troubleshoot basic issues, and promote products. You will work with a nationwide customer base, delivering friendly, solution-focused service from home.

You will receive rigorous training and have clear pathways for advancement within the company, including supervisory and leadership roles as you grow with the team.