Remote Customer Support - Ticket Support - Gaming

LE001 ModSquad, Inc.; New York (NY); Hybrid; USD 17,000 - 25,000; Full time

Job summary

ModSquad is seeking a remote specialist for 20 hours per week with a self-scheduled plan and weekend hours. The role emphasizes problem-solving, fast learning, and excellent written English. Candidates should show reliability, strong communication, and experience with high-volume customer service.

Security software and 2FA are mandatory. Work-from-anywhere basis with Windows setup, desktop requirements, and the ability to adhere to company escalation policies.

Qualifications

• Must have fast, accurate typing (50 WPM) and excellent English writing.
• Experience handling high-volume customer service environments.
• Able to navigate client escalation policies and communicate insights.

Skills

Team player

Problem solving

Fast learner

Customer-friendly

Reliability

High volume support

English writing

Typing 50 WPM

Web research

Escalation policy

SentinelOne security software

Job description

Project Hours (All Times Pacific)

4:00 AM - 7:00 PM PT (Monday - Sunday) 10:30 AM - 2:00 PM PT REQUIRED

Times are subject to change based on specific client needs.

Commitment: Self-schedule 20 hours per week. 7 of those 20 hours must be self scheduled on weekends (Saturday and/or Sunday) within the required time slot.

What Are We Looking For

• A person with a great personality and team player attitude
• Comes to work ready to go and fully committed to surpassing expectations
• Has a knack for solving problems quickly and efficiently
• Fast learner, quick to adapt to change, understands how to navigate complexities, and is unafraid to speak up and share valuable insights
• Customer-friendly demeanor with a flexible attitude
• Reliable, trustworthy, and dependable
• Experience with high volume customer service
• Experience and fluency in English writing
• Advanced typing skills - minimum 50 WPM
• Experience with web-based research
• Experience working with company escalation policy

Workspace Requirements

• A dedicated desktop or laptop computer running Windows 11 or later
• At least 16 GB of RAM
• One of the following processors or newer: Intel: 11th Gen Intel Core or Intel Core Ultra AMD: Ryzen 5000 Series, 7000 Series or Ryzen 8000 Series
• Dual monitors preferred
• A reliable, high-speed internet connection with a minimum download speed of 40 Mbps
• A high-quality headset with a noise-canceling microphone
• A secure, quiet, distraction-free workspace suitable for handling customer calls
• Willingness to install required ModSquad security software and enable two-factor authentication (2FA) on both your computer and mobile device. A physical USB security device will also be shipped to you.

MANDATORY SECURITY COMPLIANCE: Installation of SentinelOne security software and ModSquad security tools (including 2FA) is a non-negotiable requirement for this role.

About ModSquad

ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren’t at liberty to talk about. We support over 50 languages in more than 90 countries.

We’re primarily a remote company so you’ve already seen our/your office. If you want to work with great people on cool projects for amazing brands, you’ve come to the right place.

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulations.

Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement, unless otherwise specified, excludes individuals residing in California, Colorado, New York, and Washington at this time. Work remotely. Set your own schedule. Pick your projects. And work with the best brands on the planet alongside great people. It’s the best gig there is.

If you still have questions or need accommodations, shoot us an email: [e-mail]