Remote Customer Support Specialist

MCI; Liberty (NC); Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Disability Insurance

Life Insurance

Career Growth

Paid Training

Casual Dress Code

Job summary

MCI is seeking a dedicated Customer Service Representative to join our US team. You will handle inquiries, provide accurate information, resolve issues promptly, and ensure a positive customer experience across on-site and remote environments.

The role requires strong communication, problem-solving, and multitasking abilities, plus proficiency with Microsoft Office and a reliable attendance record. Join us to support diverse clients and drive customer satisfaction.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• The ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Highly reliable with the ability to maintain regular attendance and punctuality.
• The ability to evaluate, troubleshoot, and follow-up on customer issues.
• An aptitude for conflict resolution, problem solving and negotiation.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues
• Utilize systems and technology to complete account management tasks
• Recognize sales opportunity and apply sales skills to upgrade
• Explain and position the products and processes with customers
• Appropriately escalated customer dissatisfaction with managerial team
• Ensure first call resolution through problems solving and effective call handling

Skills

Customer service

Communication skills

Problem solving

Multi-tasking

Teamwork

Typing 20+ wpm

MS Office

Windows basics

Attendance & punctuality

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI is seeking a dedicated Customer Service Representative to join our US team. You will handle inquiries, provide accurate information, resolve issues promptly, and ensure a positive customer experience across on-site and remote environments.

The role requires strong communication, problem-solving, and multitasking abilities, plus proficiency with Microsoft Office and a reliable attendance record. Join us to support diverse clients and drive customer satisfaction.