Customer Service Representative - Remote

InteLogix; Erie, Meadville (Erie County, Crawford County); Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Paid Training

Medical/Dental/Vision

Paid Time Off

Employee Discounts

Full-time

Career Advancement

Job summary

InteLogix in the United States is hiring a Customer Service Representative to answer incoming calls about electric services, explain billing details, and guide customers through payment options and available assistance programs. You will strive for first-call resolution and high customer satisfaction.

The position includes paid training, medical, dental and vision insurance, paid time off, employee discounts, and clear paths for career advancement.

Qualifications

• High School Diploma or GED is required.
• 1 year of customer service experience is required.
• 1 year of call center experience is preferred.
• Excellent customer service experience.
• Strong written and verbal communication skills.
• Natural ability to empathize with customers.
• Ability to project and convey a positive, concerned, and professional image.
• Ability to be adaptable and quickly adjust to change.
• Must be able to conduct research efficiently within time constraints.
• Adhere to policies, procedures, and punctuality requirements.
• Must type quickly, use a mouse effectively, and have basic Windows OS knowledge.
• Maintain confidentiality of customer information.

Responsibilities

• Respond to incoming customer calls regarding electric services.
• Educate customers on billing details including charges, payment options, and available assistance programs.
• Provide accurate information and solutions to customers, ensuring high customer satisfaction.
• Focus on first call resolution with each customer.
• Identify opportunities to add services or upgrades that align with customer needs.
• Assist customers with account management, including updates to personal information and services.
• Document customer interactions in the call tracking system.
• Handle all customer calls courteously and professionally, under pressure to meet deadlines.

Skills

Customer service

Communication skills

Empathy

Adaptability

Research skills

Punctuality

Confidentiality

Windows basics

Education

High School Diploma or GED

Tools

Call tracking software

Windows OS

Job description

Who We Are

At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

Pay rate: $16/hr

Who We Are

At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

What’s the Role About?

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!

• Are you energetic, enthusiastic with an engaging personality?
• Are you driven to deliver effective results while providing excellent customer service?
• Do you have extraordinary communication skills?

What’s in it for YOU?

• Paid Training
• Medical, Dental, and Vision Insurance
• Paid Time Off
• Employee Discounts
• Full-time, non-seasonal
• Career Advancement

Responsibilities

• Respond to incoming customer calls regarding their electric services
• Educate customers on billing details including explaining charges, payment options, and available assistance programs
• Provide accurate information and solutions to customers, ensuring a high level of customer satisfaction.
• Focus on first call resolution with each customer.
• Identify opportunities to add additional services or upgrades that align with customer needs.
• Assist customers with account management, including updates to personal information and services.
• Document customer interactions in the call tracking system.
• Handle all customer calls, despite the degree of difficulty, in a courteous and business-like fashion
• Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
• Perform additional duties as required by management

Qualifications

• High School Diploma or GED is required
• 1 year of customer service experience is required
• 1 year of call center experience is preferred
• Excellent customer service experience
• Strong written and verbal communication skills
• Natural ability to empathize with customers
• Ability to project and convey a positive, concerned, and professional image to customers
• Ability to be adaptable and quickly adjust to change
• Must be able to conduct research efficiently and effectively while working within specific time constraints
• Adhere to policies and procedures
• Adhere to work schedule and punctuality requirements
• Must be able to type quick and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems
• Must be able to maintain a high level of confidentiality in dealing with customer information
• Must be able to provide quality customer service and able to work with difficult customers on occasion, while still maintaining a strict level of professionalism

Work At Home Requirements

• Must have reliable, high-speed internet with a wired ethernet connection (WiFi is not acceptable).
• Download speed must be 10 Mbps or higher.
• Upload speed must be 5 Mbps or higher.
• Dedicated workspace that is in a quiet and distraction free environment.
• InteLogix will provide a computer to use for the duration of the position.
• Must have personal device for 2 factor authentication

All job offers are contingent upon completion of drug and background checks.

InteLogix is an equal opportunity employer: M/F/Disabled/Vet

InteLogix is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable law.

This position supports a client program subject to contractual security and access requirements. Employment and continued access to client systems and information may be contingent upon successful completion of applicable background screening and satisfaction of client security and access requirements.