Remote Customer Service Pro Unemployment Benefits Support

Remote Jobs; Youngstown (OH); Remote; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Wellness program

Training & development

Career growth opportunities

Job summary

Automated Health Systems is seeking a Customer Service Representative to support unemployment benefits information from a remote location. The role involves communicating clearly, verifying details, and guiding individuals through available resources.

Qualified candidates have at least 2 years in a call center, strong PC skills, and a HS diploma with preferred Associates in social or behavioral sciences. Bilingual skills are a plus, and a supportive team culture is emphasized.

Qualifications

• Minimum 2 years' experience in a call center environment required.
• Experience in health/human services and knowledge of Medicaid preferred.
• Strong PC proficiency required.
• High School Diploma/GED required; Associates Degree preferred in social or behavioral sciences or related field.
• Bilingual skills a plus.

Responsibilities

• Assisting individuals with information and support regarding unemployment benefits.
• Providing accurate and consistent information.
• Providing quality customer service and support.

Skills

Call center experience

Bilingual

PC proficiency

Education

High School Diploma/GED

Associates degree preferred

Job description

Automated Health Systems is seeking a Customer Service Representative to support unemployment benefits information from a remote location. The role involves communicating clearly, verifying details, and guiding individuals through available resources.

Qualified candidates have at least 2 years in a call center, strong PC skills, and a HS diploma with preferred Associates in social or behavioral sciences. Bilingual skills are a plus, and a supportive team culture is emphasized.