Remote Customer Support & Sales Specialist

MCI; Town of Florida (NY); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Career Growth

Paid Training

Job summary

MCI is looking for remote customer service representatives in the Town of Florida, NY. The role includes supporting customer service, technical support, and sales interactions with the aim of providing a best-in-class customer experience.

Candidates should have a high school diploma, excellent communication skills, and be willing to work in a fast-paced environment. Comprehensive benefits include medical coverage, paid time off, and opportunities for career growth.

Qualifications

• Must be 18 years of age or older.
• Ability to type swiftly and accurately (≥20 words per minute).
• Highly reliable with regular attendance and punctuality.
• Thrives in fast-paced environments where change and ambiguity are prevalent.

Responsibilities

• Listen to customers and understand their needs.
• Complete account management tasks using technology.
• Recognize and apply sales skills to opportunities.
• Ensure first-call resolution through problem-solving.
• Appropriately escalate customer dissatisfaction.

Skills

Excellent organizational skills

Written and oral communication

Ability to troubleshoot

Customer service orientation

Conflict resolution

Team orientation

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

MCI is looking for remote customer service representatives in the Town of Florida, NY. The role includes supporting customer service, technical support, and sales interactions with the aim of providing a best-in-class customer experience.

Candidates should have a high school diploma, excellent communication skills, and be willing to work in a fast-paced environment. Comprehensive benefits include medical coverage, paid time off, and opportunities for career growth.