Remote Customer Support & Sales Pro

DIRECTV; Wilmington (DE); Remote; USD 25,000 - 29,000; Full time

Job summary

DIRECTV is seeking a Customer Service Representative to work from home, handling calls, resolving issues, and applying sales skills to retain and expand customer relationships. You will use multiple systems to assist customers, recommend solutions, and process purchases while delivering a high-quality experience.

The role requires 6 months to 1 year of CS/sales experience, familiarity with Windows, and reliable attendance.

Qualifications

• 6 months to 1 year of customer service/sales work experience
• Familiarity with Windows computers
• An ability to deliver regular and reliable attendance

Responsibilities

• Answer customer calls and address all requests or inquiries concerning services and products, and report problem areas.
• Utilize various systems and tools to assist customers.
• Use sales expertise to make recommendations according to customer’s needs.
• Utilize operational systems to process purchases of all products and services.
• Use solid problem-solving skills to identify and solution customer’s technical issues.
• Demonstrate strong verbal and written communication skills.
• Ability to support our customers during working hours, some holiday coverage and occasional overtime may be required.
• Ability to sit or stand for long durations (e.g., 8-10 hours) and engage with customers as dictated by needs of the business.

Skills

Customer service

Sales experience

Windows familiarity

Reliable attendance

Job description

DIRECTV is seeking a Customer Service Representative to work from home, handling calls, resolving issues, and applying sales skills to retain and expand customer relationships. You will use multiple systems to assist customers, recommend solutions, and process purchases while delivering a high-quality experience.

The role requires 6 months to 1 year of CS/sales experience, familiarity with Windows, and reliable attendance.