Remote Customer Service & Solutions Specialist

DIRECTV; Billings (MT); Remote; USD 25,000 - 29,000; Full time

Job summary

DIRECTV is hiring a Work-From-Home Customer Service Representative. You will handle calls, resolve issues, and use sales skills to retain customers while presenting product solutions. A quick rapport and empathetic approach are essential.

Role emphasizes problem solving, strong communication, and the ability to work from a dedicated home setup. Requires 6 months to 1 year in customer service/sales and Windows familiarity.

Qualifications

• 6 months to 1 year of customer service/sales experience
• Familiarity with Windows computers
• Strong listening and communication skills
• Ability to work in a fast-paced environment

Responsibilities

• Answer customer calls and address inquiries concerning services and products
• Utilize various systems and tools to assist customers
• Use sales expertise to make recommendations based on customer needs
• Process purchases of all products and services using operational systems
• Apply problem-solving skills to identify and resolve technical issues
• Demonstrate strong verbal and written communication skills
• Support customers during working hours, including some holiday coverage and possible overtime
• Sit or stand for long durations and engage with customers as needed

Skills

Customer service

Sales

Communication

Problem-solving

Tools

CRM systems

Microsoft Office

Job description

DIRECTV is hiring a Work-From-Home Customer Service Representative. You will handle calls, resolve issues, and use sales skills to retain customers while presenting product solutions. A quick rapport and empathetic approach are essential.

Role emphasizes problem solving, strong communication, and the ability to work from a dedicated home setup. Requires 6 months to 1 year in customer service/sales and Windows familiarity.