Remote Customer Service & Sales Specialist

DIRECTV; Boise (ID); Remote; USD 25,000 - 29,000; Full time

Job summary

DIRECTV is seeking a Customer Service Representative for a fully remote, full-time role. You will handle calls, resolve service inquiries, and apply a Good-Better-Best sales approach to retain customers and upsell where appropriate.

The position requires 6 months to 1 year of customer service/sales experience, familiarity with Windows, and a commitment to reliable attendance. Expect wage range $18.33–$21.30 per hour plus bonus and benefits, with pay determined by location and skills.

Qualifications

• 6 months to 1 year of customer service/sales experience.
• Familiarity with Windows computers.
• Regular and reliable attendance.

Responsibilities

• Answer customer calls and address all requests or inquiries concerning services and products.
• Report problem areas using various systems and tools.
• Use sales expertise to make recommendations according to customer needs.
• Process purchases of all products and services using operational systems.
• Apply strong problem-solving skills to resolve technical issues.
• Demonstrate solid verbal and written communication skills.
• Support customers during working hours, including some holidays and overtime as needed.
• Sit or stand for long durations (8–10 hours) during customer interactions.

Skills

Active listening

Empathy

Sales oriented

Excellent communication

Tools

Windows computers

Job description

DIRECTV is seeking a Customer Service Representative for a fully remote, full-time role. You will handle calls, resolve service inquiries, and apply a Good-Better-Best sales approach to retain customers and upsell where appropriate.

The position requires 6 months to 1 year of customer service/sales experience, familiarity with Windows, and a commitment to reliable attendance. Expect wage range $18.33–$21.30 per hour plus bonus and benefits, with pay determined by location and skills.