Remote Customer Support & Sales Agent

The Sydney Call Centre; San Marcos (CA); Remote; USD 22,000 - 30,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Life Insurance

Career Growth

Paid Training

Casual Dress Code

Job summary

The Sydney Call Centre is seeking an At-home Contact Center Representative in the United States to support customer service and sales interactions. You will engage with hundreds of customers weekly across the country to resolve issues, upsell products, and ensure a positive experience.

This role requires confidence, engagement, teamwork, and a proactive, friendly attitude. Key duties include listening to customers, using systems to manage accounts, spotting sales opportunities, properly

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• The ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating system.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• The ability to evaluate, troubleshoot, and follow-up on customer issues.
• An aptitude for conflict resolution, problem solving and negotiation.
• Must be customer service oriented (empathetic, responsive, patient, and conscientious).
• Ability to multi-task, stay focused and self-manage.
• Strong team orientation and customer focus.
• The ability to thrive in a fast-paced environment where change and ambiguity prevalent.
• Excellent interpersonal skills and the ability to build relationships with your team and customers.

Responsibilities

• Listen to customers, understand needs, and resolve issues.
• Use systems and technology to complete account management tasks.
• Identify sales opportunities and upsell products.
• Explain products and processes to customers.
• Escalate dissatisfied customers to management when needed.
• Aim for first-call resolution through problem solving.

Skills

Customer service

Communication

Typing speed

MS Office

Windows OS

Attendance

Conflict resolution

Multitasking

Teamwork

Empathy

Education

High School Diploma

Tools

MS Office Suite

Windows OS

Job description

The Sydney Call Centre is seeking an At-home Contact Center Representative in the United States to support customer service and sales interactions. You will engage with hundreds of customers weekly across the country to resolve issues, upsell products, and ensure a positive experience.

This role requires confidence, engagement, teamwork, and a proactive, friendly attitude. Key duties include listening to customers, using systems to manage accounts, spotting sales opportunities, properly