Remote Customer Support Rep - First-Call Resolution

HelpfulRemote; Northern (KY); Hybrid; USD 26,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

PTO

Paid holidays

Parental leave

401(k) matching

Job summary

HelpfulRemote is seeking a remote customer support representative to assist clients in a financial hardship program, guiding them from enrollment through completion. After four weeks of training, you’ll handle high‑volume calls and document interactions in a CRM. The role requires at least one year in a call center, strong communication, and comfort learning multiple systems.

Spanish is a plus. This full‑time USA‑based position offers health, dental, vision, PTO, holidays, parental leave, and

Qualifications

• 1+ year of call center experience
• Strong written and verbal communication skills
• Ability to learn and navigate multiple computer systems
• Spanish bilingual skills are a plus but not required

Responsibilities

• Handle high-volume inbound and outbound calls
• Resolve client issues and answer questions about the program
• Document interactions in the CRM system and strive for first-call resolution
• Support client retention goals and high customer satisfaction

Skills

Call center exp

Strong communication

Tech literacy

Tools

CRM software

Job description

HelpfulRemote is seeking a remote customer support representative to assist clients in a financial hardship program, guiding them from enrollment through completion. After four weeks of training, you’ll handle high‑volume calls and document interactions in a CRM. The role requires at least one year in a call center, strong communication, and comfort learning multiple systems.

Spanish is a plus. This full‑time USA‑based position offers health, dental, vision, PTO, holidays, parental leave, and