Bilingual Customer Service Representative Beyond Finance

HelpfulRemote; Northern (KY); Hybrid; USD 32,000 - 52,000; Full time

Job summary

HelpfulRemote is seeking a bilingual (Spanish/English) customer representative to handle inbound calls for clients enrolled in a financial hardship program. After a four-week training, you will resolve client requests and document interactions in our CRM while supporting a high-volume call center.

This remote US-based role requires at least one year of call center experience, strong communication and problem-solving skills, and reliable high-speed internet for a distraction-free home workspace.

Qualifications

• Minimum 1 year of call center experience.
• Bilingual in Spanish and English required.
• Strong communication, problem-solving, and time management skills.
• Reliable high-speed internet and a distraction-free home workspace.

Responsibilities

• Handle inbound calls for clients in a financial hardship program.
• Serve as the primary liaison between clients and internal sales and operations teams.
• Document interactions in the CRM system.
• Complete training and contribute to maintaining positive client relationships in a high-volume call center.

Skills

Bilingual Spanish/English

CRM software proficiency

Communication skills

Problem-solving

Time management

Tools

CRM software

Job description

This role involves handling inbound calls for clients enrolled in a financial hardship program, acting as the main point of contact between clients and internal sales and operations teams. After a four-week training program, representatives resolve client requests, document interactions in a CRM system, and work to maintain positive client relationships while operating in a high-volume call center environment.

Candidates need at least one year of call center experience and must be bilingual in Spanish and English. Strong communication, problem-solving, and time management skills are required, along with technical comfort using CRM systems and a reliable high-speed internet connection for a distraction-free home workspace.

This is a remote position based in the United States, requiring availability across a call center schedule that operates seven days a week, with hours ranging from early morning to late evening depending on the day.