Remote Customer Support Pro | Growth & Training

TSI - Transworld Systems Inc.; Marshalltown (IA); A distancia; USD 17.000 - 24.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Work from home

Paid training

Team-oriented environment

Growth opportunities

Bonuses

Comprehensive benefits: medical,Dental

Vision, 401k with employer match, PTO

Descripción de la vacante

Transworld Systems Inc. is hiring a Remote Customer Service Representative to handle inbound calls, document records, and ensure customer satisfaction from a home-based setup.

Training is provided, with a start date and EST hours; after training, standard hours apply. The role emphasizes confidentiality, teamwork, and professional communication with customers across the United States.

Formación

• High School Diploma required; Bachelor’s degree or equivalent experience preferred.
• Previous customer service or call center experience preferred.
• Confidentiality maintained at all times.
• Proficient PC skills incl. Microsoft Office; strong communication skills.
• Ability to work in a team-driven environment and multi-task.
• Flexible with scheduling and shifts.

Responsabilidades

• Handle inbound calls from consumers and provide answers with accurate information.
• Document and update records in required systems.
• Follow up to ensure customer satisfaction and resolve issues.
• Understand programs, systems, and procedures needed for the job.
• Maintain calm and professional demeanor with upset callers; escalate when needed.
• Follow laws, regulations, and company policies.
• Provide feedback to management on issues and potential improvements.
• Perform additional duties as assigned by management.

Conocimientos

Customer service

Communication

Microsoft Office

Data entry

Conflict resolution

Educación

High School Diploma

Bachelor’s degree (preferred)

Herramientas

CRM software

Descripción del empleo

Transworld Systems Inc. is hiring a Remote Customer Service Representative to handle inbound calls, document records, and ensure customer satisfaction from a home-based setup.

Training is provided, with a start date and EST hours; after training, standard hours apply. The role emphasizes confidentiality, teamwork, and professional communication with customers across the United States.