Remote Customer Care Specialist - Growth & Training

Transworld Systems Inc.; Town of Arcadia (NY); Remote; USD 19,000 - 27,000; Full time

Benefits offered by this job

Work from home

Paid training

Team-oriented environment

Growth opportunity

Benefits package: medical, dental, and

Vision, 401k with employer matching, 0

Job summary

Transworld Systems Inc. is seeking a Remote Customer Service Representative to assist customers with billing inquiries, document account details, and clearly explain account statuses. This role requires residing in New York state and offers a comprehensive benefits package.

The position includes paid training starting Monday, December 7, 2026, with training hours 8am–4:30pm EST. After training, regular hours are 7am–9pm EST, Monday–Friday, plus Saturday.

Qualifications

• Detail oriented with strong organization and deadline skills.
• Proficient in Microsoft applications and able to learn software quickly.
• High school graduate or equivalent required; exceptional attendance is essential.

Responsibilities

• Assist customers with billing inquiries/concerns.
• Ensure all account information is documented and inputted into client system.
• Provide detailed explanations of account status and inquiries to customers.
• Adhere to State and Federal regulations pertaining to job duties.
• Assist customers with delinquent accounts according to state guidelines.
• Use exceptional communication to meet client and customer goals.

Skills

Detail oriented

Organization

Communication skills

Microsoft applications

Ability to learn software

Excellent attendance

Education

High School graduate/ equivalent

Tools

Microsoft Office

Job description

Transworld Systems Inc. is seeking a Remote Customer Service Representative to assist customers with billing inquiries, document account details, and clearly explain account statuses. This role requires residing in New York state and offers a comprehensive benefits package.

The position includes paid training starting Monday, December 7, 2026, with training hours 8am–4:30pm EST. After training, regular hours are 7am–9pm EST, Monday–Friday, plus Saturday.