Remote Customer Support Pro — Flexible Shifts

ModSquad; Raleigh (NC); Teletrabalho; USD 32 000 - 52 000; Tempo integral

Resumo da oferta

ModSquad seeks motivated customer support mods to join our remote network. You will handle phone and ticket-based inquiries, follow a written workflow, and assist customers by guiding them to the best solutions for client products.

Ideal candidates are service-oriented, available on weekdays and weekends, and ready to adapt to feedback. A dedicated workspace and security software are required for project participation.

Qualificações

• Customer service mindset and ability to follow a documented workflow.
• Availability on weekdays and weekends.
• Maintain a friendly, helpful tone at all times.
• Willingness to adjust based on feedback and help the team.
• Flexibility to take shifts when projects need coverage.

Responsabilidades

• Provide customer support through phones and tickets.
• Guide users to correct answers and optimal product usage.
• Follow client workflows to resolve issues efficiently.
• Collaborate with team mates to improve service quality.

Conhecimentos

Customer support

Written workflow

Weekends availability

Friendly tone

Feedback adaptation

Ferramentas

Windows 10

MSQ security software

2FA app

Descrição da oferta de emprego

ModSquad seeks motivated customer support mods to join our remote network. You will handle phone and ticket-based inquiries, follow a written workflow, and assist customers by guiding them to the best solutions for client products.

Ideal candidates are service-oriented, available on weekdays and weekends, and ready to adapt to feedback. A dedicated workspace and security software are required for project participation.