Remote Phones and Tickets Customer Support 10.26

ModSquad; United States; Remote; USD 19,000 - 30,000; Part time

Benefits offered by this job

Flexible schedule

Job summary

ModSquad seeks experienced customer support mods to join its remote contractor network. You’ll guide customers to answers, follow written workflows, and provide friendly service across top-tier client projects. Must have a dedicated setup and be available on weekdays and weekends during Pacific hours.

Orientation begins June 2026; language is English. We require a dedicated laptop/desktop with Windows 10+, a quality headset, and willingness to install security software and 2FA.

Qualifications

• Customer service-oriented mods.
• Able to follow a written workflow.
• Available weekdays and weekends.
• Must maintain a friendly tone.
• Willingness to adjust for feedback and help the team.

Responsibilities

• Assist and guide customers to the right answers.
• Solve concerns and optimize user experience.
• Provide consistent, helpful support across client projects.

Skills

Customer service

Workflow following

Flexible schedule

Friendly tone

Remote work

Job description

We Could Use Someone Like You in Our Crew.

ModSquad has partnered with multiple top-tier brands/clients across the globe and we need the best of the best in Customer Support!

Do you have a Phones and Tickets Customer Support background?

Do you enjoy work-from-home and flexible schedules?

ModSquad is seeking Mod Contractors to join our network!

If you want the chance to work gigs on the coolest of client projects…then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary, and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that’s where we come in.

Our Mods bring super skills, a positive attitude, and a great vibe to project work every day. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client’s product or services. Project gigs are available now and more are on the horizon.

Project Hours (all times Pacific):

• Monday - Saturday: 6:00 AM - 5:00 PM

Orientation Begins:

June 2026

Language:

English

What We Are Looking For:

• Customer service-oriented mods
• Ability to follow a written workflow
• Available weekdays and weekends
• Has a friendly tone (a must!)
• Willingness to adjust for feedback and help the team
• Somebody who needs to take shifts whenever the project is in need of people

WorkSpace Requirements:

• Dedicated laptop or desktop computer with Windows 10 or above
• Quality headset
• Willingness to install MSQ security software and 2FA app on the phone

About ModSquad:

ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren’t at liberty to talk about. We support over 50 languages in more than 90 countries. We’re primarily a remote company so you’ve already seen our/your office. If you want to work with great people on cool projects for amazing brands, you’ve come to the right place.

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.

Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement, unless otherwise specified, excludes individuals residing in California, Colorado, New York, and Washington at this time.