Remote Customer Support Pro Flexible Shifts and Projects

ModSquad; North Carolina; Remote; USD 17,000 - 34,000; Full time

Job summary

ModSquad is looking for remote Customer Support Contractors to join our network. You’ll help customers navigate products, answer questions, and guide them to solutions with a friendly, helpful attitude. Strong adherence to written workflows and availability on weekdays and weekends are required.

This is a remote, project-based role with shifts across Pacific time. Orientation begins June 2026; you’ll need a dedicated device, headset, and basic security tools to work securely.

Qualifications

• Customer service-oriented mods.
• Ability to follow a written workflow.
• Available weekdays and weekends.
• Has a friendly tone (a must!).
• Willingness to adjust for feedback and help the team.

Responsibilities

• Assist and guide customers to the right answers.
• Resolve concerns and provide clear guidance.
• Be the GPS for customers to understand and optimize the product.

Skills

Customer service

Follow written workflows

Flexible schedule

Friendly tone

Job description

ModSquad is looking for remote Customer Support Contractors to join our network. You’ll help customers navigate products, answer questions, and guide them to solutions with a friendly, helpful attitude. Strong adherence to written workflows and availability on weekdays and weekends are required.

This is a remote, project-based role with shifts across Pacific time. Orientation begins June 2026; you’ll need a dedicated device, headset, and basic security tools to work securely.