Remote Phones and Tickets Customer Support 10.26

ModSquad; Raleigh (NC); Remote; USD 32,000 - 52,000; Full time

Job summary

ModSquad seeks motivated customer support mods to join our remote network. You will handle phone and ticket-based inquiries, follow a written workflow, and assist customers by guiding them to the best solutions for client products.

Ideal candidates are service-oriented, available on weekdays and weekends, and ready to adapt to feedback. A dedicated workspace and security software are required for project participation.

Qualifications

• Customer service mindset and ability to follow a documented workflow.
• Availability on weekdays and weekends.
• Maintain a friendly, helpful tone at all times.
• Willingness to adjust based on feedback and help the team.
• Flexibility to take shifts when projects need coverage.

Responsibilities

• Provide customer support through phones and tickets.
• Guide users to correct answers and optimal product usage.
• Follow client workflows to resolve issues efficiently.
• Collaborate with team mates to improve service quality.

Skills

Customer support

Written workflow

Weekends availability

Friendly tone

Feedback adaptation

Tools

Windows 10

MSQ security software

2FA app

Job description

We Could Use Someone Like You in Our Crew.

ModSquad has partnered with multiple top-tier brands/clients across the globe and we need the best of the best in Customer Support!Do you have a

Phones and Tickets Customer Support

background?Do you enjoy work-from-home and flexible schedules?ModSquad is seeking Mod Contractors to join our network!If you want the chance to work gigs on the coolest of client projects...then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary, and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that's where we come in.Our Mods bring super skills, a positive attitude, and a great vibe to project work every day. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client's product or services. Project gigs are available now and more are on the horizon.Project Hours (all times Pacific):Monday - Saturday: 6:00 AM - 5:00 PM

Orientation Begins:June 2026Language:English

What We Are Looking For:Customer service-oriented mods

• Ability to follow a written workflow
• Available weekdays and weekends
• Has a friendly tone (a must!)
• Willingness to adjust for feedback and help the team
• Somebody who needs to take shifts whenever the project is in need of people

WorkSpace Requirements:Dedicated laptop or desktop computer with Windows 10 or above

Quality headset

Willingness to install MSQ security software and 2FA app on the phone

About ModSquad:

ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren’t at liberty to talk about. We support over 50 languages in more than 90 countries. We’re primarily a remote company so you’ve already seen our/your office. If you want to work with great people on cool projects for amazing brands, you’ve come to the right place.ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement, unless otherwise specified, excludes individuals residing in California, Colorado, New York, and Washington at this time.