Home-Based Customer Support Specialist

DCX; United States; Remote; USD 5,300 - 6,100; Full time

Benefits offered by this job

Remote work

Health benefits

Internet stipend

Career training

Paid time off

Company events

Job summary

DCX stands out as a leading BPO delivering growth-focused support for partner brands across the United States. This Home-Based Customer Support Specialist role emphasizes delivering excellent service, resolving product and service concerns, and maintaining extensive product knowledge.

You will handle inquiries, guide customers through order processes, and maintain accurate records in internal systems while aligning with production schedules and company procedures.

Qualifications

• Bachelor’s degree in Marketing, Communications, and Business Administration or related field.
• 1–2 years in promotional, customer service, or order management roles.
• Strong English communications skills; proficient in written and spoken form.

Responsibilities

• Enter orders and manage end-to-end process until delivery.
• Inform stakeholders of order status and production schedules.
• Build relationships with customer accounts through clear communication.
• Collaborate with suppliers and internal teams for issue resolution.
• Verify production proofs and document status in systems.
• Maintain up-to-date records of customer interactions and complaints.
• Record all order activities in internal software and update status.
• Follow communication procedures and policies.
• Perform ad hoc tasks as needed.

Skills

Strong English communication

Customer service orientation

Problem solving

Time management

Team collaboration

Education

Bachelor's degree

Tools

Microsoft Office

Google apps

Adobe Illustrator

Canva

Job description

DCX Client Services Home-Based Customer Support Specialist

It’s fun to work in a company where people truly BELIEVE in what they’re doing!

We’re committed to bringing passion and customer focus to the business.

Number of Openings: 1

Hiring Priority: Immediate

The DCX Client Services Home-Based Customer Support Specialist will assist clients in delivering excellent service to their partner brands by providing product and service information and resolving product and service concerns. This role will be responsible for driving customer satisfaction by receiving queries, resolving issues, understanding customer goals, and maintaining extensive product knowledge. You will also have a unique opportunity to act as a valuable team member for a partner, contribute to the success of their organization, and grow your skillsets as a Customer Support Specialist.

REQUIRED CORE COMPETENCIES

• A highly proficient communicator in both spoken and written English
• Strong customer service orientation
• Excellent problem-solving and analytical skills
• Strong organizational and time management skills
• Ability to function well in a high-paced and at times stressful environment.

WHAT YOU WILL DO

• Responsible for entering orders and handling the end-to-end process until the order reaches the customer.
• Communicate changes in order status and production schedules with manufacturing suppliers, sales representatives, and clients.
• Responsible for building sustainable relationships and trust with customer accounts through open and interactive communication.
• Responsible for working with suppliers and the internal team on order issue resolution when needed.
• Ensure production proof approvals are received and reviewed, and document proof and production status in internal systems.
• Ensure up-to-date records of customer interactions, transactions, comments, and complaints.
• Responsible for documenting all order-related activities in various systems and maintaining order status updates in company internal software.
• Ensure that communication procedures, guidelines, and policies are followed.
• Ad hoc tasks aligned with those mentioned above.

WHAT WE LOOK FOR

• Education: Bachelor’s degree in Marketing, Communications, and Business Administration, or any related field.
• Experience: 1-2 years of direct Promotional, Customer Service, or Order Management role.
• Language Proficiency: Strong verbal, written, and English communication skills.
• Working schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.
• Technical Skills: Proficient in both Microsoft and Google applications. Basic exposure to Adobe Illustrator, Adobe Photoshop, and Canva is ideal.
• Industry-Specific Software/Knowledge:
• Direct experience in the promotional industry or comparable e-commerce experience is beneficial.
• Experience working with inbound and outbound calls, customer retention, and inside sales is preferred.
• Customer orientation and the ability to adapt to and respond to diverse types of characters.
• Familiarize yourself with CRM systems and practices.
• Comfortable with social media marketing.
• Various promotional industry-specific software (i.e., Sage, ESP, CommonSku, Syncore)

WHAT WE OFFER

• Salary Range: Php30,000-Php35,000
• Industry: Promotional Products
• Job Type: Full-time
• Work Shift: 8:00 AM - 5:00 PM EST (USA)
• Workdays : Monday through Friday (USA)
• #DCXWorkFromHome Set-up

BENEFITS OF WORKING WITH US

• Industry-leading salary packages
• Permanent work-from-home setup
• Company equipment provided
• Government Mandated Benefits Employer Share
• Internet stipends upon regularization
• HMO Coverage upon regularization (with an option to enroll as early as Day 1)
• PTO credits and service incentive leaves
• Major spring and winter company live events
• Monthly employee appreciation virtual events
• Company-provided career skills training courses
• A company culture focused on your personal and professional growth

WHO WE ARE

DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.

At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.

If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET’S GROW!

If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!