Remote Customer Support Lead & Quality Coach

School Result; United States; Remote; USD 34,440 - 41,328; Full time

Job summary

A healthcare innovation company is seeking a Customer Support Supervisor to lead its remote support team. This role involves coaching frontline specialists, managing operational schedules, and ensuring high-quality customer interactions across various channels. Ideal candidates will have at least 2 years in a leadership role within customer support and possess strong leadership and communication skills. The position offers competitive pay of $25–$30/hour, with opportunities for career growth in a dynamic environment.

Qualifications

• 2+ years in customer support or operations in a leadership role.
• Previous supervisory or mentoring experience.
• Experience supporting customers across chat, email, or phone channels.

Responsibilities

• Lead and coach frontline support specialists.
• Monitor KPIs and develop SMART goals with agents.
• Manage agent schedules and coverage across support channels.
• Identify patterns in performance data and customer feedback.
• Support rollout of new workflows and tools.

Skills

Leadership

Performance Management

Operational Coordination

Coaching

Communication

Organizational Skills

Time Management

Tools

Zendesk

Job description

A healthcare innovation company is seeking a Customer Support Supervisor to lead its remote support team. This role involves coaching frontline specialists, managing operational schedules, and ensuring high-quality customer interactions across various channels. Ideal candidates will have at least 2 years in a leadership role within customer support and possess strong leadership and communication skills. The position offers competitive pay of $25–$30/hour, with opportunities for career growth in a dynamic environment.