Remote Customer Support Lead: Coach, Grow, Excel

Gainwell Technologies; Northern (KY); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with employer match

Paid time off and wellness benefits

Education assistance

Job summary

Gainwell Technologies is seeking an experienced Customer Support Supervisor to lead a remote team of customer service professionals. You will oversee daily operations, coach staff, monitor service quality, and help resolve complex issues in a high-volume environment.

The ideal candidate has 4+ years in customer service and at least 2 years in leadership, with strong analytical and communication skills. This role offers remote US work with comprehensive benefits.

Qualifications

• Minimum four years in customer service or call center environments.
• Two+ years of leadership experience supervising customer service staff.
• Experience tracking performance metrics and service levels.
• Strong problem-solving and communication abilities.

Responsibilities

• Lead daily customer service operations in a remote setting.
• Coach and develop team members through feedback and training.
• Monitor performance metrics and service trends for improvements.
• Resolve complex customer inquiries and guide the team accordingly.
• Collaborate with management on staffing and process initiatives.

Skills

Customer service leadership

Performance management

Staff coaching

Analytical skills

Communication skills

Organizational skills

Education

Bachelor’s degree or equivalent

Job description

Gainwell Technologies is seeking an experienced Customer Support Supervisor to lead a remote team of customer service professionals. You will oversee daily operations, coach staff, monitor service quality, and help resolve complex issues in a high-volume environment.

The ideal candidate has 4+ years in customer service and at least 2 years in leadership, with strong analytical and communication skills. This role offers remote US work with comprehensive benefits.