Remote Customer Support Manager: Lead & Scale Ops

School Result; United States; Remote; USD 75,000 - 85,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with 100% company match

Unlimited paid time off

Job summary

A technology firm is seeking a Customer Support Manager to lead a remote support team. The role involves managing daily operations, developing workflows, and improving customer support processes. Candidates should have over 5 years of experience in Customer Support and strong technical skills, particularly with platforms like Zendesk. This full-time position offers a competitive salary of $75,000–$85,000 per year, along with health benefits and unlimited PTO.

Qualifications

• 5+ years in Customer Support/Technical Support, with 2+ years managing or mentoring teams.
• Strong technical aptitude including APIs and webhooks.
• Experience in fast-paced environments with support operations.

Responsibilities

• Lead and develop the Customer Support team.
• Oversee daily support operations and ensure timely responses.
• Define and improve workflows and operational processes.

Skills

Customer Support/Technical Support

Team Management

Technical Aptitude

Zendesk Experience

Analytical Skills

Communication Skills

Tools

Zendesk

Job description

A technology firm is seeking a Customer Support Manager to lead a remote support team. The role involves managing daily operations, developing workflows, and improving customer support processes. Candidates should have over 5 years of experience in Customer Support and strong technical skills, particularly with platforms like Zendesk. This full-time position offers a competitive salary of $75,000–$85,000 per year, along with health benefits and unlimited PTO.