Remote Customer Experience Specialist

Professional Travel Group; Atlanta (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Professional Travel Group is hiring a Remote Customer Support Specialist to handle client communications and support coordination. This entry-level position emphasizes organization, proactivity, and delivering a smooth experience across all client interactions.

The role is fully remote, offering a flexible schedule and structured onboarding with guided training to support career growth within a collaborative team environment.

Qualifications

• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to work independently in a remote setting.

Responsibilities

• Respond to client inquiries and provide timely, professional support
• Coordinate and manage service-related requests using established processes
• Gather and organize relevant information to ensure accuracy and efficiency
• Communicate updates, confirmations, and follow-ups clearly and consistently
• Maintain organized records of client interactions and support activity
• Collaborate with team members to ensure a seamless support experience

Skills

Strong communication

Organizational skills

Independent work in remote environment

Detail-oriented

Problem-solving

Email & digital tools proficiency

Job description

Professional Travel Group is hiring a Remote Customer Support Specialist to handle client communications and support coordination. This entry-level position emphasizes organization, proactivity, and delivering a smooth experience across all client interactions.

The role is fully remote, offering a flexible schedule and structured onboarding with guided training to support career growth within a collaborative team environment.