Remote Customer Support Consultant | Flexible Schedule

SupportYourApp; United States; Remote; MXN 447,000 - 782,000; Full time

Benefits offered by this job

Flexible schedule

Remote work

USD compensation

Referral rewards

Work-life balance

Leadership development

Job summary

SupportYourApp is seeking a proactive Customer Support Consultant to deliver outstanding service via phone, chat, and email. You will build lasting relationships, understand client solutions, and collaborate with developers and cross-functional teams.

The role requires excellent English (C1), at least 6 months in customer support, and strong analytical skills. Travel industry experience is a plus, remote work is allowed, and compensation is in USD.

Qualifications

• Excellent English skills (C1 for both spoken and written).
• At least 6 months of experience in a customer support role.
• Strong analytical thinking and research skills.
• Experience in travel industry.
• Positive, proactive and responsible attitude.
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Responsibilities

• Deliver outstanding customer support via phone calls, chats, and emails.
• Build strong and lasting customer relationships.
• Keep up with evolving tools and technology.
• Handle sensitive customer data with care and security.
• Apply the latest and greatest customer happiness practices.
• Maintain deep understanding of client solutions and meet KPI.
• Communicate with developers and cross-functional specialists.

Skills

Excellent English

Customer support experience

Analytical thinking

Research skills

Travel industry experience

Proactive attitude

Tools

Zendesk

CRM

Job description

SupportYourApp is seeking a proactive Customer Support Consultant to deliver outstanding service via phone, chat, and email. You will build lasting relationships, understand client solutions, and collaborate with developers and cross-functional teams.

The role requires excellent English (C1), at least 6 months in customer support, and strong analytical skills. Travel industry experience is a plus, remote work is allowed, and compensation is in USD.