Customer Support Consultant hospitality

The Resume Database; New York, San Francisco (NY, CA, PA); Remote; USD 42,000 - 72,000; Full time

Benefits offered by this job

Remote work

International environment

Referral rewards

Self-development culture

Trust-based culture

Job summary

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders in 60 languages across 30+ countries. The role offers a home office setup and the chance to work fully remotely in a multicultural, multilingual environment.

You will deliver top-tier customer support and build durable relationships while staying current with tools and technologies. Compensation is in USD and the company emphasizes inclusion and long-term collaboration.

Qualifications

• Excellent English skills with C1 proficiency for speaking and writing.
• 6–12 months of experience in a customer support role.
• Strong analytical thinking and research skills are required.
• Experience in the travel industry is a plus.
• Positive, proactive and responsible attitude is essential.
• Personal computer with at least 8GB RAM and stable internet (min 50 Mbps download, 40 Mbps upload).

Responsibilities

• Deliver outstanding customer support via phone, chat, and email.
• Build strong and lasting customer relationships.
• Stay up-to-date with evolving tools and technology.
• Handle sensitive customer data with care and security.
• Apply best-practice customer happiness techniques.
• Maintain deep understanding of client solutions and meet KPIs.
• Communicate with developers and cross-functional specialists.

Skills

Excellent English

Customer support

Analytical thinking

Travel industry

Remote readiness

Job description

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the worldâs leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Letâs see what it takes.

What you will do:

• Deliver outstanding customer support via phone calls, chats, and emails;
• Build strong and lasting customer relationships;
• Keep up with evolving tools and technology;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet KPI;
• Communicate with developers and cross-functional specialists.

What you need to succeed in this role:

• Excellent English skills (C1 for both spoken and written);
• At least 6-12 months of experience in a customer support role;
• Strong analytical thinking and research skills;
• Experience in travel industry;
• Positive, proactive and responsible attitude;
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbpsâdownload and 40 Mbpsâupload).

Will be a great plus:

• Experience in hospitality.
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also â internal health policy;
• Responsive leadership interested in your development and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.