Customer Support Consultant hospitality

MinutePay Inc.; United States; Remote; USD 28,000 - 34,000; Full time

Benefits offered by this job

Flexible schedule

Fully remote work

International environment

USD compensation

Referral rewards

Work-life balance

Job summary

SupportYourApp is a global Intelligent Support-as-a-Service provider delivering customer and technical support for top tech companies. We are hiring a Customer Support Consultant to work remotely from the United States, handling inquiries via phone, chat, and email while building strong customer relationships.

The role emphasizes English proficiency, a proactive approach, and familiarity with travel-related support.

Qualifications

• 6–12 months of experience in a customer support role.
• Excellent English skills (C1 for spoken and written).
• Experience in travel industry.
• Positive, proactive and responsible attitude.
• Personal computer (at least 8Gb RAM) with a stable internet connection (minimum 50 Mbps download and 40 Mbps upload).

Responsibilities

• Deliver outstanding customer support via phone calls, chats, and emails.
• Build strong and lasting customer relationships.
• Keep up with evolving tools and technology.
• Handle sensitive customer data with care and security.
• Apply the latest and greatest customer happiness practices.
• Maintain deep understanding of client solutions and meet KPI.
• Communicate with developers and cross-functional specialists.

Skills

Customer support

English proficiency

Analytical thinking

Job description

Remote Contract Posted on October 19, 2026 Expires on November 19, 2026

Job Description

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the worldâs leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Letâs see what it takes.

What you will do:

• Deliver outstanding customer support via phone calls, chats, and emails;
• Build strong and lasting customer relationships;
• Keep up with evolving tools and technology;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meetÂKPI;
• Communicate with developers and cross-functional specialists.

What you need to succeed in this role:

• Excellent English skills (C1 for both spoken and written);
• At least 6-12 months of experience in a customer support role;
• Strong analytical thinking and research skills;
• Experience in travel industry;
• Positive, proactive and responsible attitude;
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbpsâdownload and 40 Mbpsâupload).

Will be a great plus:

• Experience in hospitality.

Benefits:

• Flexible schedule;
• Opportunity to cooperate fully remote;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also âÂinternal health policy;
• Responsive leadership interested in your development and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.
• *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.