Remote Customer Success & Support Specialist

ForgeFit; St. Louis (MO); Remote; USD 20,664 - 27,552; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Ongoing training

Career growth opportunities

Job summary

ForgeFit in St. Louis is seeking a Customer Service Specialist to ensure a smooth customer experience. Responsibilities include responding to inquiries, helping with orders, and maintaining records. Candidates should have at least 1 year of customer service experience, strong communication skills, and a positive attitude. The role offers competitive pay and comprehensive benefits, including health and 401(k). This is a 100% remote position with ongoing training and growth opportunities.

Qualifications

• 1+ years of experience in a customer service, support, or client‑facing role.
• Strong communication and problem‑solving skills.
• Ability to stay organized and manage multiple priorities.
• Comfortable using CRM or support tools.
• A positive attitude and genuine desire to help others.
• Interest in fitness or familiarity with gym equipment is a plus.

Responsibilities

• Respond to customer inquiries via phone, email, and chat with professionalism and care.
• Help customers with orders, shipping questions, product details, and troubleshooting.
• Track and resolve issues quickly by collaborating with fulfillment, sales, and service teams.
• Keep accurate records of customer interactions using CRM.
• Proactively follow up on customer needs and ensure satisfaction.
• Maintain up-to-date knowledge of ForgeFit’s product lines and service policies.

Skills

Communication skills

Problem-solving

Organization

CRM tools

Interest in fitness

Job description

ForgeFit in St. Louis is seeking a Customer Service Specialist to ensure a smooth customer experience. Responsibilities include responding to inquiries, helping with orders, and maintaining records. Candidates should have at least 1 year of customer service experience, strong communication skills, and a positive attitude. The role offers competitive pay and comprehensive benefits, including health and 401(k). This is a 100% remote position with ongoing training and growth opportunities.