Remote Customer Success & Support Specialist

MCI Military Recruitment; Columbia (SC); Remote; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Paid Training

Job summary

MCI Military Recruitment is seeking a dedicated Customer Service Representative in Columbia, SC. You will handle customer inquiries, ensure a positive experience, and apply your excellent communication skills in a dynamic setting.

Ideal candidates should possess strong organizational skills, be customer service-oriented, and thrive in a fast-paced environment. Attractive benefits include paid time off, health coverage, and exciting incentive programs such as contests for cash bonuses. Join a rapidly growing organization today!

Qualifications

• Must be 18 years of age or older.
• Basic understanding of Windows operating system.
• Strong team orientation and customer focus.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Ensure first call resolution through problem-solving and effective call handling.

Skills

Excellent organizational, written, and oral communication skills

Customer service orientation

Conflict resolution

Ability to multi-task

Basic knowledge of Microsoft Office Suite

Education

High school diploma or equivalent

Job description

MCI Military Recruitment is seeking a dedicated Customer Service Representative in Columbia, SC. You will handle customer inquiries, ensure a positive experience, and apply your excellent communication skills in a dynamic setting.

Ideal candidates should possess strong organizational skills, be customer service-oriented, and thrive in a fast-paced environment. Attractive benefits include paid time off, health coverage, and exciting incentive programs such as contests for cash bonuses. Join a rapidly growing organization today!