Remote Customer Success & Support Specialist

MCI Military Recruitment; Columbus (GA); Remote; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Paid Training

Career Growth Opportunities

Job summary

MCI Military Recruitment is seeking a dedicated Customer Service Representative to join our team in Columbus, Georgia. In this role, you'll handle customer inquiries, ensure a positive experience, and resolve issues efficiently. Ideal candidates possess excellent communication skills and a problem-solving mindset.

Join us for a competitive compensation package, health benefits, and a supportive work environment that fosters career growth and recognition.

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• The ability to type swiftly and accurately (20+ words a minute).
• Highly reliable with the ability to maintain regular attendance and punctuality.
• Ability to evaluate, troubleshoot, and follow-up on customer issues.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Ensure first call resolution through problem-solving and effective call handling.

Skills

Communication skills

Problem-solving mindset

Customer service orientation

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

MCI Military Recruitment is seeking a dedicated Customer Service Representative to join our team in Columbus, Georgia. In this role, you'll handle customer inquiries, ensure a positive experience, and resolve issues efficiently. Ideal candidates possess excellent communication skills and a problem-solving mindset.

Join us for a competitive compensation package, health benefits, and a supportive work environment that fosters career growth and recognition.