Remote Customer Care & Resolution Specialist

MCI Military Recruitment; Sumter (SC); Remote; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Paid Training

Job summary

MCI Military Recruitment in South Carolina is seeking a dedicated Call Center Representative to handle customer inquiries and provide accurate information. You will ensure a positive customer experience by resolving issues efficiently.

The ideal candidate is experienced in customer service with excellent organizational skills and a problem-solving mindset. Benefits include competitive compensation, health coverage, and career growth opportunities.

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Ability to evaluate, troubleshoot, and follow up on customer issues.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Explain and position the products and processes with customers.

Skills

Excellent organizational skills

Excellent communication skills

Problem-solving mindset

Customer service orientation

Ability to multi-task

Team orientation

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

MCI Military Recruitment in South Carolina is seeking a dedicated Call Center Representative to handle customer inquiries and provide accurate information. You will ensure a positive customer experience by resolving issues efficiently.

The ideal candidate is experienced in customer service with excellent organizational skills and a problem-solving mindset. Benefits include competitive compensation, health coverage, and career growth opportunities.