Remote Customer Success & Support Specialist

MCI Military Recruitment; Pensacola (FL); Remote; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Retirement Savings

Career Growth

Fun, Engaging Work Environment

Paid Training

Job summary

MCI Military Recruitment is looking for a dedicated Customer Service Representative for their Pensacola location. In this role, you will handle customer inquiries, provide accurate information, and ensure a positive customer experience. Ideal candidates should possess excellent communication skills and enjoy thriving in a fast-paced environment.

Benefits include paid time off, health coverage, retirement savings, and various incentives. MCI values diversity and offers a professionally rewarding environment.

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words a minute).
• Highly reliable with the ability to maintain regular attendance and punctuality.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Explain and position products and processes with customers.

Skills

Excellent communication skills

Problem-solving mindset

Ability to thrive in fast-paced environment

Basic knowledge of Microsoft Office Suite

Customer service orientation

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

MCI Military Recruitment is looking for a dedicated Customer Service Representative for their Pensacola location. In this role, you will handle customer inquiries, provide accurate information, and ensure a positive customer experience. Ideal candidates should possess excellent communication skills and enjoy thriving in a fast-paced environment.

Benefits include paid time off, health coverage, retirement savings, and various incentives. MCI values diversity and offers a professionally rewarding environment.