Remote Customer Care & Resolution Specialist

MCI Military Recruitment; Columbia (SC); Remote; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth

Paid Training

Fun Work Environment

Job summary

MCI Military Recruitment is seeking a dedicated Call Center Representative in Columbia, SC. The role involves handling customer inquiries, resolving issues efficiently, and ensuring a positive customer experience. Ideal candidates should possess strong communication skills and a problem-solving mindset.

Responsibilities include understanding customer needs, utilizing technology for account management, and ensuring first call resolution. Comprehensive training and competitive benefits are provided.

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Basic understanding of Windows operating system.
• Ability to type swiftly and accurately (20+ words a minute).
• Highly reliable with the ability to maintain regular attendance.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Recognize sales opportunity and apply sales skills to upgrade.
• Ensure first call resolution through problem solving and effective call handling.

Skills

Excellent communication skills

Problem-solving mindset

Customer service orientation

Ability to multi-task

Basic knowledge of Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI Military Recruitment is seeking a dedicated Call Center Representative in Columbia, SC. The role involves handling customer inquiries, resolving issues efficiently, and ensuring a positive customer experience. Ideal candidates should possess strong communication skills and a problem-solving mindset.

Responsibilities include understanding customer needs, utilizing technology for account management, and ensuring first call resolution. Comprehensive training and competitive benefits are provided.