Enterprise Customer Success & ROI Strategist

Splunk

Chicago (IL)

Remote

USD 165,000 - 209,000

Full time

14 days+

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Benefits offered by this job

Medical, dental and vision insurance

401(k) with company match

Paid parental leave

Restricted stock units / equity

Job summary

Splunk, a Cisco company, is seeking an experienced Customer Success leader to advance strategic value for enterprise customers. The role combines advisory with hands-on coordination across sales, engineering, and product teams to accelerate deployment milestones and renewal velocity.

You will craft adoption plans, guide executives through measurable ROI, and partner with cross-functional teams to mitigate onboarding risks while expanding platform usage across cybersecurity, observability, and IT

Qualifications

10+ years of experience in customer success management, technical consulting, professional services, or enterprise technical support.
3+ years of experience managing accounts or deploying technical solutions within Cybersecurity, IT Operations, Observability, or DevOps.
3+ years of experience managing enterprise customer accounts, strategic customer journeys, or multi-stakeholder technical projects.
Experience delivering Executive Business Reviews (EBRs/QBRs) or value realization frameworks to leadership.
Ability to travel up to 25% for on-site engagements.

Responsibilities

Develop customized success roadmaps and adoption plans aligned with executive priorities.
Collaborate with Account Executives, Technical Services, and Product Specialists to deliver targeted resources.
Lead Executive Business Reviews and milestone assessments to articulate measurable ROI.
Conduct customer discovery sessions to identify bottlenecks and propose value realization strategies.