Senior Networking Customer Success Specialist (Remote)

6Sense; Kentucky; Remote; USD 140,000 - 191,000; Full time

Job summary

Cisco seeks a remote Senior Networking Customer Success Specialist to drive adoption for large, strategic customers with complex environments. You will design and execute Technical Adoption Plans, guiding customers from deployment to value realization while collaborating with cross‑functional Cisco teams.

The role emphasizes deep networking expertise, AI‑driven insights, and capability to communicate with executives and technical stakeholders.

Qualifications

• Bachelor's degree with 8+ years of related experience, or Master's with 6+ years, or PhD with 3+ years of related experience.
• Deep networking expertise including Catalyst Center, Catalyst WAN, Spaces, SDA, and SD‑Routing.
• Advanced networking certifications CCNP or CCIE or equivalent relevant certification expected.

Responsibilities

• Lead adoption strategy for large, strategic customers with complex enterprise deployments.
• Create and evolve Technical Adoption Plans (TAPs) aligned with customer goals, renewal priorities, and overall account strategy.
• Use telemetry, AI‑driven insights, and customer deployment knowledge to identify risks, measure progress, and recommend next steps.
• Facilitate onboarding sessions, architecture workshops, executive briefings, and adoption reviews that help customers move forward with clarity and confidence.
• Partner with Customer Experience Managers, Customer Success Managers, Sales, Partners, and other Cisco teams to coordinate adoption efforts and improve customer outcomes.
• Communicate complex technical concepts, architecture choices, and tradeoffs clearly to executives, technical teams, and cross‑functional stakeholders.
• Bring customer feedback into Cisco's product teams, help prioritize high‑value improvements, and contribute to better usability, serviceability, and adoption experiences.

Skills

Networking expertise

AI-driven insights

Executive briefings facilitation

Education

Bachelor's degree or higher in related field

CCNP/CCIE or equivalent

Job description

Cisco seeks a remote Senior Networking Customer Success Specialist to drive adoption for large, strategic customers with complex environments. You will design and execute Technical Adoption Plans, guiding customers from deployment to value realization while collaborating with cross‑functional Cisco teams.

The role emphasizes deep networking expertise, AI‑driven insights, and capability to communicate with executives and technical stakeholders.