Remote Customer Success Specialist (SaaS & IoT)

Tenna; Northern (KY); Remote; USD 52,000 - 72,000; Full time

Benefits offered by this job

Competitive compensation

Benefits from day one

Growth opportunities

Low-cost benefits

Job summary

Tenna is seeking a Customer Success Representative to join our growing team. You will be the main contact for inbound support, engage with customers, and coordinate with Engineering, Hardware, Product, QA, and Sales to deliver SaaS and IoT solutions.

This is a full-time remote role (nationwide) with a Monday–Friday 8:00am–5:00pm EST schedule and at least one Saturday per month. Travel up to 20% may be required.

Qualifications

• Bachelor's degree strongly preferred or equivalent.
• 2+ years of experience providing software customer support.
• Bilingual proficiency in Spanish is required.
• Experience in construction technology or construction industry is a plus.
• Experience using teleconferencing tools such as Zoom or Microsoft Teams.
• Experience providing technical support for Android, Apple and Windows devices.
• Familiarity with Salesforce and Help Scout is preferred.

Responsibilities

• Provides exceptional customer support on a day-to-day basis.
• Communicates with customers via phone, email, inbound chat, and hotline calls.
• Uses remote teleconferencing tools to assist customers (e.g., Zoom, Teams).
• Assists customers with navigating the Tenna app and platform.
• Diagnoses root causes and documents issues for resolution.
• Resolves issues via phone or in-person using diagnostic tools.

Skills

Customer support

Communication

Spanish bilingual

Problem solving

Technical tools

Education

Bachelor's degree

Tools

Salesforce

Help Scout

Zoom

MS Teams

Job description

Tenna is seeking a Customer Success Representative to join our growing team. You will be the main contact for inbound support, engage with customers, and coordinate with Engineering, Hardware, Product, QA, and Sales to deliver SaaS and IoT solutions.

This is a full-time remote role (nationwide) with a Monday–Friday 8:00am–5:00pm EST schedule and at least one Saturday per month. Travel up to 20% may be required.