Customer Success Representative (East Coast) (Fully Remote)

Tenna; United States; Remote; USD 42,000 - 62,000; Full time

Job summary

Tenna is seeking an experienced software support specialist in the United States to join our fast-growing team. You will be the main contact for customers, resolving issues with diagnostic tools and coordinating with Engineering, Product, and Sales.

You will own support tickets, onboard new customers, and ensure correct provisioning while delivering exceptional service via phone, email, chat, and hotline. Fluency in Spanish required.

Qualifications

• 2+ years of software support experience.
• Bilingual Spanish proficiency required.
• Experience with Zoom, Microsoft Teams, Salesforce or Help Scout preferred.

Responsibilities

• Deliver exceptional support via phone, email, chat, and hotline, resolving issues with diagnostic tools.
• Own support tickets, elevate when needed, and onboard new customers to ensure correct provisioning.

Skills

Software support experience

Spanish (bilingual)

Tools

Zoom

Microsoft Teams

Salesforce

Help Scout

Job description

• Tenna empowers customers to control mixed assets on one comprehensive platform anytime, anywhere.
• You will serve as the main point of contact for support, partnering with Engineering, Product, and Sales teams.

What You're Doing:

• Deliver exceptional support via phone, email, chat, and hotline, resolving issues with diagnostic tools.
• Own support tickets, elevate when needed, and onboard new customers to ensure correct provisioning.

What We're Looking For:

• 2+ years of software support experience and required bilingual Spanish proficiency.
• Experience with Zoom, Microsoft Teams, Salesforce, and Help Scout is strongly preferred.

Tenna provides a comprehensive platform to help companies control and manage their mixed assets through IoT and SaaS solutions. The Tenna team is quality-obsessed, gritty, and collaborative, with a passion for continuous learning and high-growth, entrepreneurial environments.